Tax Specialist
2 weeks ago
Jackson Hewitt - 3562 is seeking a skilled Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service to clients, ensuring their needs are met and issues are resolved in a timely and professional manner.
Key Responsibilities
- Respond to client inquiries, address concerns, and provide solutions to issues in a courteous and professional manner.
- Engage with clients to understand their needs, offer recommendations, and provide guidance on products and services.
- Utilize software and tools to accurately document client records and cases.
- Work in a fast-paced environment, meeting sales and performance targets while maintaining high levels of customer satisfaction.
Requirements
- 1-3 years of previous call center experience.
- High School Diploma/GED or equivalent related business experience.
- Strong written and verbal communication skills.
- Great active listening skills.
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Comfortable working in a fast-paced environment.
- Computer literacy, ability to learn new technologies.
- Phone skills, including familiarity with complex or multi-line phone systems.
About the Role
This is an excellent opportunity for a customer-focused individual to join a dynamic team and make a real difference in the lives of clients. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
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