IT Service Transition Professional
2 days ago
We are seeking an experienced ITIL Framework focused professional to serve as a Senior Service Transition Engineer and Change Manager. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built enterprise environment throughout the operational lifecycle of customer directed mission applications.
The ideal candidate will take charge of change management initiatives using a structured methodology to guide them through implementation, collaborating with other key stakeholders. Qualified applicants must be creative problem solvers able to perform expertly under dynamic conditions and evolving priorities, facilitating complex service transitions with minimal negative operational impact.
The candidate will be required to work collaboratively and constructively as both an individual and as part of a team with internal and external program entities, including Tier 1, Tier 3 and on-site customer representatives. Though this is an 8x5 position, applicants must be available to provide out-of-band support as required.
Key Responsibilities- Coordinate, facilitate, and verify Tier 2 software support and mission application services
- Facilitate the Enterprise software and system configuration management, change management and Request for Change (RFC) processes
- Ensure mission and baseline stability throughout service transition activities
- Employ ingenuity and creativity to develop and implement new solutions to complex technical issues and problems in order to achieve functional objectives
- Ensure completion and accuracy of maintenance and operations documentation
- Create and manage projects to ensure successful service transition within budget
- Document change management processes, conduct impact analyses, organize change management strategies and act as chair of change advisory board meetings
- Ensures mission and baseline protection during service transition activities
- Provide training in service transition and project management to team members as required
Leidos is a leading provider of technology, engineering, and cyber solutions to government agencies and private companies. We are committed to delivering innovative solutions that meet our customers' needs and exceed their expectations.
Requirements- U.S. citizen with an active TS/SCI with a polygraph required
- Bachelor's Degree and 8-12 years of applicable experience, relevant experience will be considered in lieu of a degree on a case-by-case basis
- Experience with ITIL Framework supporting service transition for Mission Critical Systems
- Familiarity with project management approaches, tools, and phases of the project lifecycle
- Ability to communicate effectively with internal team members, customers, and external stakeholders across multiple technical areas
The salary range for this position is $104,650 - $189,175 per year, depending on qualifications and experience.
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