Store Manager

2 weeks ago


Amelia, Ohio, United States Community Choice Financial Family of Brands Full time
Job Title: Store Manager

At Community Choice Financial Family of Brands, we are seeking a highly skilled and experienced Store Manager to join our team. As a Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service, and driving sales growth.

Key Responsibilities:
  • Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
  • Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and other relevant business.
  • Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Participate in the hiring process for Customer Service Representative candidates.
  • Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
  • Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits to further ensure compliance of staff.
  • Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
  • Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
Requirements:
  • High School Diploma or equivalent required.
  • Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial, or service industry.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
Preferred Qualifications and Skills:
  • Leadership in a sales or customer service-oriented position.
  • Experience in retail, sales, or financial industry.
  • Bilingual English/Spanish is a plus and may be required for certain locations.

We offer a comprehensive new hire training program, access to a robust learning management system, paid on-the-job training, and professional development programs. Our benefits include medical, dental, and vision coverage, group health and wellness program, 401(k) with company match, and more.


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