Water Mitigation Team Lead

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Wylander Full time

Wylander Solutions, a leading provider of restoration services, is seeking a highly skilled Water Mitigation Team Lead to join our team in Mankato, MN.

As a key member of our restoration team, you will be responsible for overseeing the work of our technicians, ensuring projects are completed efficiently and to the highest standards. Your primary focus will be on managing customer and client experiences, documenting restoration projects, and maintaining labor, equipment, and supply usage.

Key Responsibilities:

  • Coordinate and oversee the work of restoration technicians to ensure projects are completed efficiently and to high standards.
  • Manage customer and client experiences, ensuring overall project satisfaction.
  • Document restoration projects, including services provided and any issues encountered.
  • Manage labor, equipment, and supply usage on assigned projects.
  • Communicate progress, problems, and important updates with internal team members.
  • Verify safety protocols are established and followed for workplace safety.
  • Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
  • Coach and train restoration technicians.
  • Complete necessary paperwork to record job notes and utilize proprietary software, if required.
  • Clean and maintain all tools, equipment, and supplies.
  • Ensure customer satisfaction and happiness with the work performed.

Requirements:

  • 3+ years' relevant experience within the restoration/construction industry.
  • IICRC or other industry-specific certifications desired.
  • Strong communication, customer service, organization, and prioritization skills.
  • Ability to recognize and solve problems independently.
  • Self-motivated, responsible, and accountable.
  • Pass a background check and have a clean driving record.


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