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Senior ServiceNow Developer

2 months ago

Bloomington, Illinois, United States CALIBRE Full time
About the Role

CALIBRE Systems, Inc., a leading Management Consulting and Digital Transformation company, is seeking a highly skilled Senior ServiceNow Developer to join our team. As a Senior ServiceNow Developer, you will play a critical role in designing, creating, deploying, and maintaining multiple ServiceNow applications supporting the Intelligence Community (IC).

This is an exceptional opportunity to catapult your career by joining the CALIBRE team and contributing to the customer mission. We live by our motto, 'Our Success Follows Yours,' and we are committed to providing opportunities for advancement and growth.

Key Responsibilities
  • Application Development: Develop, maintain, and enhance applications on the ServiceNow platform, including ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, and more.
  • Code Management: Develop code, hold code reviews, check in code, and help build the pipeline for continuous integration/continuous delivery.
  • Configuration and Customization: Customize ServiceNow applications, facilitate the rollout of new applications and modules, configure application UI, workflow, and API.
  • Configuration Management: Create, maintain configuration management on the ServiceNow platform in all environments.
  • Collaboration: Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
  • Consulting: Confer with Mission Partners to define their information technology goals and advise on the re-engineering of business processes to meet those goals.
  • Expertise: Provide expertise in standards and validations, such as ISO 9000.
  • Knowledge Transfer: Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
  • Integration: Act as a key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
  • Awareness and Training: Champion awareness training and implementation of business processes.
  • Process Documentation: Develop process documentation, testing, workflows, and work plans.
  • Presentations: Lead workflow presentations to leadership and Mission Partners as required.
  • Coordination: Coordinate with multiple departments within and outside of the customer's organization to accomplish project tasks.
  • Problem-Solving: Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow.
Required Skills
  • U.S. Citizenship: Required
  • Clearance: Must hold an active Top Secret/SCI clearance with Polygraph
  • Education: Bachelor's degree preferably in an IT-related field, 6 years of related experience; or a Master's with 4 years of experience; an Associate's with 8 years of experience.
  • ServiceNow Experience: Experience with ServiceNow Tools
  • Best Practices: Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.
  • Interpersonal Skills: Excellent interpersonal skills with proven ability to team with industry partners.
  • Communication: Ability to communicate effectively in a fast-paced environment.
  • Estimation: Ability to estimate work effort requirements efficiently and appropriately.
  • Public Speaking: Strong public speaking skills and professional demeanor required.
  • Agile Frameworks: Experience in scrum and agile frameworks for development, including task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation.
Nice to Have Qualifications
  • ServiceNow Certification: ServiceNow developer certification, preferably Certified System Administrator (CSA) or Application Specialist
  • HTML/CSS Experience: Experience in HTML/CSS
  • Insider Threat Programs: Experience with Insider Threat programs