Traveling Service Technician

2 weeks ago

Peachtree City, Georgia, United States Cidan Machinery Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Traveling Service Technician to provide on-site installation, maintenance, and repair services for equipment or machinery at client locations. This role requires extensive travel to both US locations and Canada.

Key Responsibilities
  • Installation and Maintenance: Install, calibrate, maintain, and repair equipment or machinery at customer sites according to manufacturer guidelines and industry standards.
  • Troubleshooting: Diagnose and resolve technical problems on-site, utilizing diagnostic tools, technical manuals, and customer communication.
  • Customer Support: Provide excellent customer service by clearly communicating the status of repairs, maintenance tasks, and solutions to customers in a professional and courteous manner.
  • Documentation: Maintain accurate records of service activities, including service reports, parts used, time spent, and any other relevant details. Ensure documentation is submitted promptly.
  • Training and Education: Train customers and end-users on the operation and maintenance of equipment or machinery. Provide technical advice and recommendations as needed.
  • Compliance: Follow all safety procedures and regulations, including the use of personal protective equipment (PPE) and adherence to company policies.
  • Travel Requirements: Regular travel, often on short notice, is required. Must be willing to travel extensively and stay overnight as needed.
Qualifications
  • Education: High school diploma or GED required; technical degree or certification in a relevant field is preferred.
  • Experience: 2+ years of experience in a field service technician role or similar position. Experience in installation, maintenance, or repair of technical equipment or machinery is highly desirable.
  • Technical Skills: Strong mechanical, electrical, and/or electronic skills. Familiarity with diagnostic tools, technical manuals, schematics, and repair techniques.
  • Problem-Solving Skills: Ability to diagnose and solve technical issues efficiently and effectively.
  • Communication Skills: Excellent verbal and written communication skills. Ability to explain technical information clearly to non-technical individuals.
  • Physical Requirements: Ability to lift heavy equipment (up to 50 lbs.), stand, bend, and work in confined spaces. Must have a valid driver's license and a clean driving record.
  • Travel: Willingness to travel frequently, often at short notice, to various locations.
Benefits
  • Competitive Salary and Profit Share.
  • Comprehensive Health, Dental & Vision Insurance.
  • 401(K) Company Matching Contributions
  • Paid Vacation/PTO
  • Flexible Spending Account
  • Health Spending Account - Employer Contribution
  • Life Insurance - Employer Paid

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