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Incident Resolution Specialist

2 weeks ago

Arlington, Virginia, United States Interactive Process Technology LLC Full time

We are looking for an Incident Resolution Specialist to join our team at Interactive Process Technology LLC.

In this role, you will be responsible for analyzing and resolving complex incidents that impact our customers' business operations.

Key Responsibilities:

  • Analyze and resolve complex incidents that impact our customers' business operations
  • Develop and implement effective incident resolution processes and procedures
  • Maintain effective relationships with stakeholders, including customers, team members, and subject matter experts (SMEs)

Requirements:

  • Bachelor's degree in a related field
  • Ten (10) years of prior experience in a similar role
  • Strong communication and organizational skills
  • IAT or IAM Level I certification
  • Active Security Clearance