Business Solutions Analyst

3 weeks ago


Glendale, California, United States ServiceTitan Full time
About ServiceTitan
Servicing customers with passion is what sets us apart. At ServiceTitan, we are committed to building innovative software solutions that serve the needs of the trade industry. We strive for excellence and aim to push boundaries in the service and sales automation space.

Why Work at ServiceTitan?
We believe in providing an environment where our employees feel valued and empowered. Our teams work together seamlessly to drive innovation, fostering a culture that encourages creativity and continuous improvement. We understand the importance of being human and acknowledging the value each employee brings to the table. We are more than just colleagues; we are a community.

The Ideal Candidate
We are seeking a Senior Business Analyst with strong business acumen and analytical skills to join our Revenue Solutions team. As a Senior Business Analyst, you will play a vital role in optimizing current processes, leveraging technology and data-driven insights to deliver results. Your expertise in process mapping, technical user stories, and running user acceptance tests will be invaluable to our team. If you thrive on solving complex problems within a dynamic environment and have excellent communication skills, this could be the perfect opportunity for you to grow your career.

Responsibilities:
  • Cross-Functional Collaboration: Collaborate closely with Leadership, Operations, Enablement, and Business Technology teams to build and optimize cross-functional processes addressing business problems mainly in Salesforce.
  • Process Improvement: Own high-impact initiatives/projects and drive them from conception to execution and ongoing iteration, analyzing, translating, and defining business requirements into technical solutions.
  • Requirements Gathering: Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers, leading User Acceptance Testing (UAT) to ensure tools meet requirements and function as intended.
  • Data Analysis: Gather user feedback and analyze usage data post-launch to inform future enhancements and updates, implementing and maintaining KPIs to track the effectiveness of new solutions.


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