Field Service Specialist

4 days ago


Maple Grove, Minnesota, United States ZANASI USA Full time
Job Description
Zanasi USA is seeking an experienced Service Technician to support our team. As a leading distributor in the industrial inkjet coding and marking industry, we require someone with a strong background in customer service, technical expertise, and problem-solving skills.

Estimated Salary: $90,000 - $125,000 per year, based on experience and location.

Responsibilities:
  1. Install, service, and support industrial inkjet printing equipment
  2. Provide technical support via phone, email, or virtual meeting interface
  3. Train operators and maintenance personnel on the use and maintenance of equipment
  4. Maintain industrial business equipment at the main office
  5. Coordinate with Sales on customer needs for applications/recommendations

Requirements:
  • Five plus years experience in Customer/Field Service/Technical Service (preferred)
  • Working knowledge of industrial inkjet equipment (preferred)
  • Demonstrated ability to troubleshoot and solve machine issues using practical techniques and instrumentation
  • Able to interpret schematic diagrams and drawings
  • Strong communication skills
  • Customer service focused approach to supporting the customer base
  • Possess basic knowledge of Sales, Customer Service, and Engineering departmental functions
  • Proficient in the use of standard office software programs and equipment
  • Ability to lift up to 50lbs
  • Comfortable working in multiple environments including office, workshop, manufacturing facilities
  • Must be able to travel 10 - 15% local and/or overnights
  • Must be able to reliably commute to the primary office location in Maple Grove, MN


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