Field Service Specialist
4 days ago
Zanasi USA is seeking an experienced Service Technician to support our team. As a leading distributor in the industrial inkjet coding and marking industry, we require someone with a strong background in customer service, technical expertise, and problem-solving skills.
Estimated Salary: $90,000 - $125,000 per year, based on experience and location.
Responsibilities:
- Install, service, and support industrial inkjet printing equipment
- Provide technical support via phone, email, or virtual meeting interface
- Train operators and maintenance personnel on the use and maintenance of equipment
- Maintain industrial business equipment at the main office
- Coordinate with Sales on customer needs for applications/recommendations
Requirements:
- Five plus years experience in Customer/Field Service/Technical Service (preferred)
- Working knowledge of industrial inkjet equipment (preferred)
- Demonstrated ability to troubleshoot and solve machine issues using practical techniques and instrumentation
- Able to interpret schematic diagrams and drawings
- Strong communication skills
- Customer service focused approach to supporting the customer base
- Possess basic knowledge of Sales, Customer Service, and Engineering departmental functions
- Proficient in the use of standard office software programs and equipment
- Ability to lift up to 50lbs
- Comfortable working in multiple environments including office, workshop, manufacturing facilities
- Must be able to travel 10 - 15% local and/or overnights
- Must be able to reliably commute to the primary office location in Maple Grove, MN
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