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Risk Management Analyst

2 months ago

Woonsocket, South Dakota, United States First National Bank of Omaha Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Fraud and Disputes Specialist. As a key member of our 24/7 department, you will play a critical role in protecting our customers from financial crimes and ensuring their transactions are secure.

Key Responsibilities
  • Use critical thinking and logic to analyze transactions and identify potential fraud patterns.
  • Make outbound contact with customers to resolve disputes and provide excellent customer service.
  • Create and maintain accurate and detailed case files to meet department standards.
  • Work independently with customers to answer questions and resolve issues related to disputed transactions.
  • Meet customer needs by recognizing different communication styles and adjusting your approach accordingly.
  • Ensure proper verification practices are followed to validate caller identity.
  • Demonstrate professional behavior and promote positive working relationships.
  • Provide information in concise and logical ways.
  • Fully engage in team communication and provide guidance as needed.
  • Adhere to attendance guidelines and maintain regular and predictable attendance.
Requirements
  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office suite of products.
  • 12 months of direct customer service experience.
  • Call center experience and previous experience in a remote working environment are desired.
What We Offer
  • Competitive pay and benefits.
  • Remote work opportunities.
  • A supportive environment with ongoing support and training.
  • Medical, dental, vision insurance.
  • 401k with matching contributions.
  • Time off programs.
  • Health savings account (HSA) and dependent care.
  • Employee banking.
  • Growth opportunities.
  • Tuition assistance.
  • Short-term and long-term disability insurance.
About Us

First National Bank of Omaha is committed to belonging, inclusion, diversity, and equity. We strive to reflect the diversity of the communities we serve in the makeup of our workforce. We foster a culture of belonging and inclusion, where every employee is valued and has the opportunity to make an impact.