Parts Counterperson-Koons Clarksville Chevrolet Buick GMC

1 day ago

Clarksville, Tennessee, United States Asbury Automotive Group Full time
About Asbury Automotive Group

Asbury Automotive Group is a leading automotive retailer in the United States, committed to providing exceptional experiences for our guests and promoting a fun, supportive, and inclusive environment for our team members. We are part of the Fortune 500 company and one of the largest franchised automotive retailers in the country.

Job Summary

We are seeking a highly motivated and customer-focused Parts Counterperson to join our team at Koons Clarksville Chevrolet Buick GMC. As a Parts Counterperson, you will be responsible for selling parts to all customers, both retail and shop, in a friendly, professional, and efficient manner. You will also be responsible for answering incoming phone calls and counter inquiries, providing price quotes and other information as needed.

Key Responsibilities
  • Assist all customers in selecting required parts in a friendly, professional, and efficient manner
  • Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
  • Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
  • Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
  • Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
  • Pull and fill orders from stock
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention
  • Notify all necessary parties when special ordered parts have been received
  • Pull orders and ensure sure all parts are tagged with customer names and job number
  • Follow department policy and instructions on the special ordering of parts, plus aging
  • Follow up on back-ordered parts and replenishes assigned inventory daily
  • Maintain a prompt, efficient and timely flow of paperwork
  • Makes sure all internal requests for parts are billed on service repair order
  • Verify will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
  • Receive payment from retail customers or obtain credit authorization
  • Assist outside sales representatives with their orders
Requirements
  • Excellent communication and customer service skills, and able to maintain a professional image and demeanor
  • Ability to multi-task in a fast-paced environment
  • Strong computer & phone skills is required (Internet, MS Outlook)
  • Proficient in CDK is a plus
  • Degree in automotive technology or military equivalent experience
  • Bi-lingual is always a plus
  • Must be at least eighteen years of age
  • Must have a valid Driver's License
  • Must be able to pass pre-employment screen (background and drug test)

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