System Support Professional

3 days ago


Annapolis, Maryland, United States ARSIEM Corporation Full time
About ARSIEM Corporation

ARSIEM Corporation is dedicated to providing top-notch support services to our government clients. With a proven track record of delivering high-quality solutions, we have established ourselves as a trusted partner in the industry.


Job Summary

We are seeking a highly skilled System Support Professional to join our team. This role will involve providing support for IT systems, including implementation, troubleshooting, and maintenance, as well as managing IT system infrastructure and related processes.

  • Main Responsibilities:
  • Provide support for Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Requirements
  • Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor's degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Our Benefits

This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration.

$84,000 - $110,000 per year.



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