Director of Service Operations

7 days ago


Frederick, Maryland, United States Smart Building Technologies Full time
Lead Our Service Department to Excellence

As the Director of Service Operations at Smart Building Technologies, you will be responsible for leading a talented team of technicians to deliver impeccable service and drive continuous improvement in our operations. With your expertise in HVAC controls and commercial BAS systems, you will oversee the daily operations of the service department, optimize schedules and resources, and cultivate a high-performing team of technicians.

Key Responsibilities:
  • Oversee the daily operations of the service department, ensuring maximum efficiency and productivity.
  • Cultivate a high-performing team of technicians, providing ongoing training and support to unlock their full potential.
  • Bring your deep knowledge of HVAC controls to the table, diagnosing and resolving issues with precision and creativity.
  • Champion exceptional service, building strong relationships with clients and ensuring their satisfaction.
  • Partner with sales, project management, and engineering teams to ensure seamless project execution and innovation.
Requirements:
  • 10+ years of experience in an industry-related field, including HVAC Systems and DDC Systems.
  • Track record of leading a commercial HVAC controls service group in cost-efficient productivity, safety, and customer impact.
  • Understanding of commercial/industrial BAS systems and field-level understanding of installation and service methods.
  • Tridium Certification and Distech experience a plus.
What We Offer:
  • Competitive salary: $100 to $125k, commensurate with experience.
  • Variable compensation, including performance-based bonuses.
  • State-of-the-art tools and technology to help you work smarter, not harder.
  • Access to world-class continuous learning opportunities, workshops, and certifications.
  • Generous PTO and comprehensive health plans, including medical, dental, and vision coverage.


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