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Hotel Receptionist

2 months ago

Raleigh, North Carolina, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Front Desk Operations: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns, responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Knowledge and Training: Be knowledgeable of the hotel brand and various programs, including travel programs and special offers, and participate in ongoing training and development opportunities.
Benefits

As a full-time associate, you will be eligible to participate in a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord-managed hotels, and training and development opportunities.

Company Culture

At Concord Hospitality, our culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best talent in the market. Our Associate First policy is a way of life, and we prioritize the growth and development of our team members.