Sales Support Associate II
4 weeks ago
Sales Support Associate Job Description
The Sales Support Associate role is a vital part of the store's overall success and efficiency, requiring direct attention to our brand commitment when servicing our customers. This position demands a friendly, efficient, and well-maintained sales floor, ensuring a lasting impression on our customers through effective interactions at our cash wrap.
Key Responsibilities:
- Cash Wrap: Greet customers with a smile and eye contact, interact genuinely, read cues, and determine customers' needs.
- Stockroom/Warehouse: Receive shipments, notify Store Management, scan cartons, and communicate discrepancies.
- Sales Floor: Analyze sales floor, replenish sales floor, react to sell-through, and execute visual merchandising needs.
Competencies:
- Drive For Results: Exceed goals successfully, consistently one of the top performers, and steadfastly push self and others for results.
- Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers, establishing and maintaining effective relationships.
- Creativity: Come up with new and unique ideas, make connections among previously unrelated notions, and tend to be seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relate well to all kinds of people, build rapport, and use diplomacy and tact.
- Learning on The Fly: Learn quickly when facing new problems, analyze successes and failures for cues to improve, and enjoy the challenge of unfamiliar tasks.
- Perseverance: Pursue everything with energy, drive, and a need to finish, and seldom give up on anything before finishing.
- Dealing with Ambiguity: Effectively cope with change, shift gears comfortably, and decide to act without having the total picture.
Requirements:
- Experience: 1-3 years of previous retail experience, preferably in a luxury retail service environment.
- Education: High school diploma or equivalent; college degree preferred.
- Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
- Physical: Ability to execute at a fast pace, communicate effectively, and maneuver the sales floor, sales shelves, and stock room.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer.
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