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Service Engineer

2 months ago

Philadelphia, Pennsylvania, United States Indicor Inc Full time
Position Summary

The role of the Field Service Engineer involves ensuring adherence to safety and quality benchmarks established by clients. Key responsibilities include:
  • Driving financial performance by emphasizing revenue generation and profitability from service and parts sales.
  • Providing prompt and high-quality service through effective management of service accounts while pursuing ongoing enhancements.
  • Maintaining a superior level of technical knowledge to attract new clients and retain current ones.
  • Assisting the sales manager and upholding professional standards while prioritizing client satisfaction.
  • Completing all necessary documentation and managing inventory levels efficiently.
  • Adhering to ISO protocols and documentation standards.
Location Requirements

This position necessitates residency in the Philadelphia area, with travel to client sites from a home office and occasional training trips. Indicor Inc., a prominent player in the precision rubber and polymer laboratory instruments sector, is committed to delivering exceptional products and services.

Qualifications
  • A bachelor’s degree in electronics, maintenance, or instrumentation is preferred.
  • Experience in the polymer science domain is advantageous.
  • Previous experience in technical support or field service engineering is beneficial.
  • Proficiency in English is essential.
  • Willingness to travel, including overnight stays up to 70%, utilizing a personal vehicle.
  • Competence in Microsoft Office applications (Excel, Word, Outlook) and other software tools.
  • Strong communication abilities and self-motivation are critical.
  • Interpersonal skills are necessary for effective teamwork.
Physical Demands

This role requires a good level of physical fitness due to frequent travel and activities such as standing, walking, and lifting items weighing up to 50 pounds. Average vision and hearing capabilities are necessary.

Work Environment

Employees may encounter various conditions while executing job responsibilities, including exposure to mechanical components, chemicals, fumes, and noise.

Indicor Inc. is an Equal Opportunity Employer dedicated to diversity and inclusion. We do not discriminate against any individual based on protected status. Employees are expected to adhere to company policies regarding the confidentiality of compensation information.