Medical Assistant Float Position

4 weeks ago

Mount Juliet, Tennessee, United States Heritage Medical Associates Full time

Job Summary:

This position performs routine clerical, administrative, and clinical duties within the scope allowed for TN state law. The Medical Assistant Float will be assigned to a specific clinic/provider and/or float to various clinics/providers based on business needs, demonstrating the ability to work collaboratively and effectively with physicians, providers, fellow team members, patients, and the general public in the performance of all job duties.

In addition to the duties listed below, the Medical Assistant Float may be required to perform other related duties as requested/assigned at a level that meets and/or exceeds HMA expectations.

The ideal candidate will be customer-focused and driven to grow and to further develop a working culture consistent with HMA's mission, vision, and values and commitment to high standards of ethical and business conduct and compliance with all applicable laws and regulations and third-party payer requirements.

Responsibilities:
  • CLINICAL:
    • Gathers, via direct care and/or telephone encounters, clinical data and maintains documentation in the clinical record to ensure accurate tracking of medical treatment.
    • Notifies physician/provider and/or the Registered Nurse immediately of patient's status, pending lab test results, and any abnormal data/complaints observed or obtained from the patient.
    • Triages patients appropriately and informs physician/provider of issues in a timely manner.
    • Prepares and administers medication, allergy serum, immunizations, O2, treatments, tests as ordered.
    • Conducts CLIA waived testing as ordered and follows established lab protocol/guidelines.
    • Handles various specimens/cultures and infection control in the handling and disposing of infectious/hazardous waste materials.
    • Uses/operates/troubleshoots various equipment needed in delivering patient care.
  • ADMINISTRATIVE:
    • Schedules patient appointments by obtaining demographic information, informing patient of financial liability, and obtaining necessary consent forms.
    • Verifies provider insurance participation via referral website, HMA Insurance Analysts, and other applicable sources.
    • Utilizes the Appointment Management in PM, including working bump, no-shows, cancellations, confirmations, and wait lists.
    • Completes patient referrals and authorizations in a timely manner prior to the patient's appointment and follows-up on pre-authorizations prior to the procedure.
    • Timely follow-up on referrals and procedures in Orders Management.
  • CLERICAL:
    • Answers phones and returns phone calls/voice mail in a positive and professional manner ensuring customer needs are adequately addressed.
    • Orders supplies/accessories timely to avoid shortages/outages which may impede the delivery of patient care services.
    • Completes HMA required forms accurately and timely.
    • Complies with HMA policies and procedures and accreditation agencies, OSHA, etc.
  • CUSTOMER SERVICE:
    • Displays sensitivity, courtesy, and respect when dealing with patients, team members, and the general public.
    • Demonstrates a willingness to ensure customer questions are answered and their needs are addressed.

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