Customer Service Representative

24 hours ago


Vancouver, Washington, United States SpringHill Suites Portland Vancouver Full time

InnVentures, a leading hospitality company with over 40 years of experience, is seeking a talented Front Desk Agent to join our team at SpringHill Suites Portland Vancouver. As a key member of our front-line staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

**Salary:** $18-$22 per hour (dependent on experience)

About the Role
  • Provide friendly, efficient, and error-free service to all guests
  • Handle continuous requests in a fast-paced environment, collaborating with other departments to meet guest needs
  • Answer questions regarding local area and facilities, providing directions and resources to enhance each guest's stay
  • Demonstrate excellent phone etiquette, including transferring calls, taking messages, and making reservations
  • Follow proper cash handling procedures, posting and reconciling charges applied to guest receipts
Requirements
  • Previous customer service experience in a fast-paced environment (ideal)
  • Strong verbal and written communication skills
  • Able to read, write, type, and use basic technology
  • Familiarity with hotel operations and software (desired)
Benefits
  • Group insurance, including medical, dental, vision, and company-paid life insurance
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more
  • Get paid daily


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