Housekeeping Supervisor Team Lead
5 days ago
**About Us**
The Madison Hotel is a 356-room colonial inspired yet contemporary hotel that draws visitors, families, and locals alike for meals and meetings, overnights and nightcaps. Our guests take sanctuary from the hustle and bustle of the city in the sophisticated guestrooms and select suites with extra space to spread out and all the comforts of home.
Our Culture
We are a passionate team that has fun, works hard, and loves one another. When you join our family, you also get the benefit of our HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.
About the Role
This role is responsible for maintaining the building to ensure safe and clean experience for hotel guests, associates and vendors. You will provide direction and support to the Housekeeping Team.
Responsibilities
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
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