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Patient Service Representative

2 months ago

Davenport, Iowa, United States Palmer College of Chiropractic Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Palmer College of Chiropractic. As a Patient Service Representative, you will be the first point of contact for our patients, and your excellent communication skills and ability to multitask will be essential in providing a positive experience for our patients.

Key Responsibilities
  • Customer Service and Clinical Excellence
    • Address all customers in a clear, calm, and professional manner.
    • Answer calls and electronic communications promptly, accurately, and professionally.
    • Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.
    • Gather, verify, and enter demographic and insurance information on new and established patients at each patient visit.
    • Collect and post payments, generate receipts, and reconcile daily receivable activity to prepare the deposit daily.
    • Open and/or close the clinic following specified guidelines of individual clinic.
    • Provide assistance to students, faculty, alumni, and visitors.
    • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
    • Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
    • Perform other duties or projects as requested by Clinic Supervisor to facilitate the smooth and effective operations of the office.
  • Administrative/Clerical Support
    • Work independently. Responsible for timely completion of assigned functions.
    • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails, and regularly checking information on the organization's intranet site.
    • Maintain regular and consistent attendance at work.
    • Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
    • Perform all responsibilities in a manner that fully complies with Palmer's Equal Employment Opportunity/Affirmative Action policy.
    • Serves and protects the Palmer College of Chiropractic community by adhering to professional standards, College/Clinic policies and procedures, federal, state, and local requirements/compliance.
Requirements
  • High school diploma or equivalent.
  • Medical office/health care training strongly preferred.
  • Customer interaction experience in a service industry strongly preferred.
Work Environment

This is a full-time position that requires frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds), and perform other similar actions during the workday. The work environment is a ventilated, lighted, and temperature-controlled office setting.