Service Desk Agent
1 day ago
We are seeking a talented Service Desk Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests.
Your primary responsibilities will include answering and responding to guest inquiries, processing wake-up calls, and connecting and directing calls to the appropriate extension. You will also be required to receive and relay messages accurately and log all guest requests or issues into our computer system.
In addition, you will provide information to guests about room features, property amenities, and local areas of interest. You may also process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Key Accountabilities:
- Answer and respond to guest inquiries
- Process wake-up calls, connect and direct calls, and receive and relay messages
- Log guest requests or issues into computer system
- Provide information to guests about room features and property amenities
We are Marriott International, a global hospitality leader. Our mission is to deliver extraordinary experiences to our guests through our people, products, and services.
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