Customer Engagement Representative

3 weeks ago


West Des Moines, Iowa, United States Homesteaders Life Full time
Customer Engagement Representative

We're searching for a highly skilled Customer Engagement Representative to join our team at Homesteaders Life Company.

About the Position:

  • Engage with customers across various channels, fostering strong relationships.
  • Collaborate with internal teams to address complex customer concerns.
  • Effectively communicate with customers via phone, email, or in-person.
  • Support agents and funeral homes with online services, ensuring seamless interactions.
  • Regularly test systems to maintain data accuracy and integrity.

Requirements:

  • High school diploma or equivalent required; associate degree in a relevant field preferred.
  • Minimum 3-5 years of experience in customer-facing roles, particularly in life insurance.
  • Strong expertise in Microsoft Office applications (Outlook, Word).
  • Familiarity with LifePro systems a plus.
  • Bilingual skills in Spanish and English a significant advantage.

Our Benefits Package:

  • A competitive salary range of $46,000+
  • Annual profit-sharing opportunities
  • A comprehensive benefits package, including medical and dental coverage
  • A unique schedule – every Friday off at 1 p.m.

About Our Company:

Homesteaders Life Company is a trusted provider of innovative solutions for funeral and end-of-life planning. Since 1906, we've been dedicated to helping individuals create meaningful farewells.



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