Front Office Hospitality Representative Beckley West Virginia

1 week ago


Beckley, West Virginia, United States VP Management Full time

We are looking for a dedicated and organized individual to fill the role of front desk associate at our hotel in Beckley, WV.

About the Job

This position involves providing exceptional customer service to guests, handling phone calls and inquiries, and maintaining the cleanliness and organization of the front desk area and common spaces.

Responsibilities
  1. Greet and welcome guests, ensuring a positive first impression.
  2. Answer phone calls and direct to relevant parties or departments.
  3. Maintain high standards of cleanliness and organization in the front desk area and common spaces.
  4. Follow company policies and procedures at all times.
  5. Handle sensitive information with confidentiality and discretion.
  6. Update and manage guest records in the reservation system.
  7. Process transactions and reconcile cash drawer at the end of each shift.
  8. Generate reports as needed.
  9. Work for 6-8 hours a day, standing for extended periods.
  10. Assist with check-in, check-out, and other transaction-related tasks.
Requirements
  • High school diploma or equivalent is required.
  • 1-2 years of customer service experience is preferred.
  • Excellent communication skills, both written and verbal.
  • A friendly and approachable demeanor.
  • Ability to work well under pressure and maintain professionalism.
  • Strong organizational skills and attention to detail.

**Estimated Salary:** $38,000 - $48,000 per year based on location and industry standards.



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