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Guest Experience Specialist

2 months ago

Willmar, Minnesota, United States TPI Hospitality Full time

Job Summary

TPI Hospitality is seeking a highly motivated and empathetic Guest Service Representative to join our team. As a Guest Service Representative, you will be the face of our company, providing exceptional customer service to our guests and creating memorable experiences.

Key Responsibilities

  • Provide outstanding customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to ensure seamless service delivery and exceed guest expectations.
  • Participate in ongoing training and development to enhance knowledge and skills in customer service and hospitality.
  • Contribute to a positive and inclusive work environment, promoting a culture of respect and empathy.

What We Offer

  • A competitive salary and benefits package, including health and dental insurance, 401(k) retirement plan, and paid time off.
  • Opportunities for career advancement and professional growth within a dynamic and growing company.
  • A fun and supportive work environment, with a team of passionate and dedicated professionals.
  • Associate rate hotel discounts worldwide, free language classes, and paid volunteer time off.

Requirements

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic computer skills and proficiency in Microsoft Office.