Customer Experience Ambassador

2 weeks ago


Farmington, Utah, United States VASA Fitness Full time
Job Summary

VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our members and guests every visit.

Key Responsibilities:

  • Provide a warm and welcoming experience to members and guests, ensuring a positive first impression of VASA Fitness.
  • Sell memberships, drive upgrades, and tour guests and members around the gym, showcasing our facilities and services.
  • Anticipate and respond to member needs, providing clear direction, accurate information, and support through our tools and technology.
  • Collaborate with the MES team to create a great first impression, drive sales, and improve the overall member experience.
  • Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, and hourly club walks.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of our membership plans, pricing, amenities, and class formats.

What We Offer:

  • A competitive benefits package, including healthcare benefits, paid time off, and 401k options.
  • Opportunities for professional growth and development.
  • A fun and supportive work environment.

VASA Fitness is an equal opportunity employer and welcomes applications from diverse candidates.



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