Customer Experience Ambassador
2 weeks ago
VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our members and guests every visit.
Key Responsibilities:
- Provide a warm and welcoming experience to members and guests, ensuring a positive first impression of VASA Fitness.
- Sell memberships, drive upgrades, and tour guests and members around the gym, showcasing our facilities and services.
- Anticipate and respond to member needs, providing clear direction, accurate information, and support through our tools and technology.
- Collaborate with the MES team to create a great first impression, drive sales, and improve the overall member experience.
- Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, and hourly club walks.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and conflict resolution skills.
- Knowledge of our membership plans, pricing, amenities, and class formats.
What We Offer:
- A competitive benefits package, including healthcare benefits, paid time off, and 401k options.
- Opportunities for professional growth and development.
- A fun and supportive work environment.
VASA Fitness is an equal opportunity employer and welcomes applications from diverse candidates.
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