Customer Service Representative

4 weeks ago


San Diego, California, United States Guild Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Care Specialist to join our team at Guild Mortgage Company. As a key member of our production functions, you will play a vital role in providing administrative support to our originators, ensuring seamless communication with customers, and driving business growth.

Key Responsibilities
  • Manage databases, make calls, and provide an organized lead management system to assigned groups.
  • Build and maintain relationships with customers, referral partners, and real estate agents.
  • Verify customer information, ensure data integrity, and schedule follow-up reminders.
  • Provide exceptional customer service, memorize call scripts, and attend training events to expand mortgage knowledge.
  • Meet expectations, acquire customer feedback, and use it to improve products and services.
Requirements
  • High school diploma or equivalent, with a minimum of one year of experience in mortgage lending.
  • Strong detail orientation, organizational skills, and ability to manage multiple priorities.
  • Proficiency in data entry, PDF software, Microsoft Office, and excellent communication skills.
  • Ethical and committed to company values, with a passion for delivering excellence in customer service.
About Guild Mortgage Company

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. We offer a competitive compensation package, excellent benefits, and a pleasant work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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