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Patient Registration Specialist

2 months ago

Carol Stream, Illinois, United States OrthoIllinois Full time

Position Overview:


The Patient Registration Specialist plays a crucial role in the healthcare environment by managing the registration process for both new and returning patients. This position involves handling patient inquiries regarding billing and payments, ensuring that patients receive accurate and timely information.


Key Responsibilities:
  • Welcome patients and their families upon arrival at the facility.
  • Oversee the lobby and waiting areas, ensuring a smooth flow of patients.
  • Guide non-patient visitors to their appropriate destinations.
  • Assist patients with check-in kiosks to facilitate a seamless registration experience.
  • Communicate estimated wait times to patients as needed.
  • Collect co-payments and confirm insurance details.
  • Address patient inquiries related to eligibility and outstanding balances.
  • Respond to incoming calls in a courteous and professional manner.

Organizational Values:


At OrthoIllinois, our employees are dedicated to delivering exceptional service, embodying our mission, vision, and core values. We emphasize the principles of Compassion, Respect, Trust, Integrity, Innovation, Education, Fiscal Responsibility, Independence, Accountability, and Empowerment in all interactions.

Our team members are committed to modeling service excellence, creating memorable experiences, and fostering meaningful connections with patients.


Qualifications:
  • High School Diploma or equivalent.
  • At least one year of experience in a similar role or related tasks.
  • Proficient in Microsoft and Google Suite applications.
  • Spanish language proficiency is preferred.

Work Environment:


This position is based in an office/clinic setting, with potential for evening and weekend hours.


Physical and Mental Requirements:
  • Ability to sit and stand for extended periods.
  • Capable of lifting and moving objects weighing up to 20 pounds.
  • Requires finger dexterity for typing and using a mouse.
  • Vision and hearing capabilities necessary for effective communication.

This description serves as a guideline for the essential functions of the role. Responsibilities and requirements may evolve as the needs of the organization change.

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