Business Systems Analyst

3 weeks ago

Milwaukee, Wisconsin, United States Goodwill Industries of Southeastern Wisconsin, Inc. Full time

The Business Systems Analyst at Goodwill Industries of Southeastern Wisconsin, Inc. plays a crucial role in providing support to clients on the function, usage, and operation of vendor-provided business software products as well as system integration solutions.

This position is responsible for recommending solutions after problem diagnosis and may conduct data repair development.

Responsibility Level:

Implements strategies to achieve the goals for the organization and information technology systems.

Implements, revises, and sustains policies, procedures, and programs. Typically works on projects and initiatives that span months.

Key Responsibilities:

Project and Change Management:

Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

Problem Solving:

Light supervision; works independently.

Periodic review of work by manager or senior coworker.

Solves problems of moderate to advanced complexity; able to identify root cause, interpret data, and resolve issues.

Technical Skill:

Understands and applies professional principles and skills within the area of specialization to modify processes to resolve situations.

Community Engagement:

Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

  • For assigned applications responsible for application maintenance including system configuration, upgrades, version control, quality assurance, and production support.
  • Works with Information Technology staff, customers, and vendors to effectively translate business requirements into technical solutions.
  • Sets priorities and focuses on appropriate deliverables and maintains an awareness of overall departmental objectives.
  • Develops practical, workable solutions and recommendations based on analysis and accurate definition of issues.
Analyzes and resolves system problems effectively, collaborating with customers, vendors, and IT staff as needed.

  • Collaborates on the definition of project scope and objectives.
May oversee completion of small projects or a phase of major project.

  • Ensures the quality of Goodwill technical solutions through testing, root cause analysis, incorporation of audit trails, exception handling, and appropriate security and controls.
  • Conforms to formal departmental methodology standards and actively participates in process improvement (lean) efforts as well as the development of best practices.
  • Keeps technical base current and learns and maintains an expert understanding of 3rd party vendor-provided software capabilities and functionality.
  • Responsible for completing other duties/responsibilities as assigned.

Requirements:

  • Two years of college education or experience equivalency, and a minimum of 3 years' experience.
  • Functional business experience in the area(s) supported preferred.
  • Prior 3rd party vendor-provided system analysis, support, and package implementation experience is a plus.

CORE CULTURAL COMPETENCIES:

Customer Focus:

Independently anticipates and meets customer needs, while searching for ways to improve customer service.

Internalizes customer feedback and follows up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

Values Differences:

Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles.

Behaves with sensitivity towards differences in cultural norms, expectations, and ways of stereotyping or offensive comments.

Communicates Effectively:

Shares information and updates with others, while ensuring a clear, concise, and professional communication through reports, documentation, written, and other means.

Situational Adaptability:

Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities, or opportunities.

Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

Drives Results:

Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.

Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

Ensures Accountability:

Takes responsibility and ownership for successes and failures in own work.

Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands:

Remains stationary for extended periods of time, repetitive use of hands, vision required to develop, design, and implementation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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