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Recreation Services Attendant

2 months ago

Anchorage, Alaska, United States Alyeska Resort Full time

Position Overview: As a Guest Experience Coordinator at Alyeska Resort, you will play a pivotal role in crafting memorable experiences for our visitors during their stay. This engaging role spans both summer and winter activities, ideal for individuals who are dedicated to delivering outstanding service to guests of all ages through a diverse array of recreational offerings.

Key Responsibilities:

  • Facilitate a wide range of guest activities tailored for both summer and winter seasons, aimed at enhancing the overall guest experience.
  • Demonstrate exceptional organizational and communication skills while managing multiple tasks effectively.
  • Prepare and arrange seating, loungers, and other amenities in recreational areas.
  • Warmly greet and welcome guests to the activity zones, ensuring a friendly atmosphere.
  • Provide guests with towels, refreshments, and promptly attend to their requests.
  • Guide guests on safety protocols and ensure compliance with facility rules.
  • Maintain cleanliness and hygiene standards in pools, hot tubs, changing rooms, and fitness areas.
  • Ensure that all facilities are kept in pristine condition and report any maintenance issues.
  • Oversee locker rooms and ensure all supplies are adequately stocked.
  • Manage campfires, movie nights, and festive celebrations.
  • Maintain an inventory of equipment available for guest use.
  • Work independently while engaging effectively with guests of all ages.
  • Adhere to health and safety regulations and standards.
  • Collaborate with team members to provide seamless service to our guests.
  • Identify opportunities to exceed guest expectations and create delightful experiences.
  • Communicate relevant information to hotel staff and partners in a timely manner.
  • Ensure a safe environment for both guests and staff members.
  • Perform additional duties as assigned.

Why Choose Alyeska Resort?

Alyeska Resort is a premier destination featuring 299 rooms, a Nordic Spa, and a Ski Area, set against the stunning backdrop of Girdwood, Alaska. Our resort embodies a culture where employees are encouraged to balance hard work with enjoyment, sharing their passion with guests.

We offer a variety of year-round and seasonal positions, making a career at Alyeska Resort both fulfilling and exciting. Employees enjoy numerous benefits, including:

  • Comprehensive Vision, Dental, and Medical Insurance for full-time staff.
  • Paid holidays and vacation time.
  • Complimentary Season Pass for employees and eligible dependents.
  • Commuter allowances and cell phone stipends for qualifying employees.
  • Retirement savings plans including Roth 401(k) and 401(k).
  • Discounts on accommodations at The Hotel Alyeska and affiliated properties.
  • Discounts at resort restaurants, shops, and the Nordic Spa.
  • On-site housing options for employees.

Core Values: At Alyeska Resort, we believe in fostering relationships built on trust, honesty, respect, and gratitude. We recognize that first impressions matter and are committed to meticulous planning and execution. Feedback is viewed as a valuable opportunity for growth.

Physical Requirements and Work Environment: The characteristics of the work environment and physical demands are essential for successfully fulfilling the responsibilities of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Physical Demands: This position involves standard office tasks, including prolonged periods of sitting, computer use, and activities such as typing and phone communication. Occasional lifting of up to 25 pounds, along with bending, walking, and standing for extended durations, may be required.
  • Work Environment: This role may involve extended hours and weekends during peak periods. You will thrive in a dynamic, fast-paced environment, maintaining high levels of interaction with guests and team members.

Alyeska Resort is an Equal Opportunity Employer and maintains a Drug-Free Workplace. All employees must provide documentation confirming their eligibility for employment in the United States.