Public Safety Officer Lead

3 weeks ago


Beaver Creek, United States Vail Resorts Full time
Job Title: Public Safety Officer Lead

At Vail Resorts, we are seeking a highly skilled and experienced Public Safety Officer Lead to join our team. As a key member of our safety team, you will be responsible for ensuring the safety and well-being of our guests, employees, and property.

Job Summary:

The Public Safety Officer Lead will assist the manager and other team leads with the supervision of fellow patrol. Responsibilities include supervision of high-level service provided to property owners, guests, day visitors, contractors, and employees and greet all guests in a friendly, inviting, and welcoming manner on a daily basis both in the village plaza and at individual residences. Respond to alarms and emergencies. Know and enforce all Beaver Creek rules, regulations, and covenants for owners and guests staying in or visiting Beaver Creek. Problem-solving and sound decision-making based on knowledge of the guidelines and procedures of Beaver Creek. Documentation of all that is done on your shift in a clear and concise manner. Working scheduled shifts (48 hours) and covering shifts at all hours, including overnight and holidays.

Key Responsibilities:
  • Interacting with property-owners, guests, and employees.
  • Assisting guests, residents, and employees with vehicle pull-outs, jump-starts, vehicle-unlocks, intrusion alarms, and motor vehicle accidents.
  • Consistently providing a very high level of customer service.
  • General resort safety.
  • Rescue and EMS response.
  • Enacting general emergency procedures.
  • Making critical or difficult decisions in urgent situations and/or with limited information.
  • Coordinating response and responding to medical emergencies with the local fire authority and EMS provider.
  • Using and directing use of resort and county radio systems.
  • Familiarity of emergency and law enforcement services.
  • Notifying appropriate public service partners.
  • Adapting to wide variety of dynamic situations.
  • Managing and resolving tier-two (transferred from other departments) customer service issues.
  • Enforcing all Beaver Creek road, animal, and property regulations.
  • Ensuring the proper and lawful use of all Vail Resorts properties.
  • Responsibility for bank deposits.
  • Traffic control and pedestrian safety on roadways within the resort and coming into the resort.
  • Detecting, mitigating, and/or reporting any safety problems or misuse of company property.
  • Investigating incidents.
  • Writing and filing reports.
  • Developing and conducting shift training.
  • Regularly and consistently attending meetings and trainings during the work day.
  • Occasionally attending meetings and trainings outside of the regular work week.
  • Additional duties may include but are not limited to: inspecting AEDs, managing and/or making keys, restocking first aid kits, updating locks and keys, and more.
  • Other duties as assigned.
Requirements:
  • Colorado or National Registry EMT-Basic or higher certification - required.
  • Current CPR for Healthcare Provider - required.
  • Able to communicate effectively in English, both written and verbal.
  • Great interpersonal skills - required.
  • In-person interviews.
  • Cover Letter and Resume - required.
  • Must be able to work outside in all weather conditions.
  • Must be able to work weekends, holidays, and evenings.
  • 48/96 hour shift.


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