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Operations Director
2 months ago
The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through exceptional customer service. This role requires strong leadership skills, initiative, and the ability to lead by example.
Key Responsibilities- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Management
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store's crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Customer Service
- Assist customers with their questions, problems, and complaints
- Promote CVS customer service culture (greet, offer help, and thank)
- Deductive reasoning ability, advanced analytical skills, and computer skills
- Advanced communication skills, leadership, supervision, and influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
- Experience as a retail manager or supervisor
High School diploma or equivalent preferred but not required.
CompensationThe typical pay range for this role is: $31.00
BenefitsCVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, employee stock purchase plan, term life insurance, short-term and long-term disability benefits, and paid time off.
