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Pet Care Coordinator
2 months ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will play a vital role in ensuring the smooth flow of clients and pets through our hospital while maximizing the efficiency and productivity of our veterinary team.
Key Responsibilities- Client Communication: Foster good communication with both associates and clients to coordinate care in a welcoming, friendly, and efficient manner.
- Recruitment and Promotion: Actively engage in recruiting new clients and promoting hospital services to enhance client care and support the veterinary team.
- Operations Management: Maximize the number of pets receiving care by efficiently managing the hospital's operations to meet the needs of wellness plan clients.
- Client Education: Deliver professional, efficient, and exceptional service, including educating clients on Optimum Wellness Plans and pet health needs.
- Administrative Tasks: Handle financial matters accurately and perform necessary administrative tasks.
- Multitasking and Attention to Detail: Demonstrated ability to multitask efficiently and maintain strong attention to detail.
- Communication Skills: Proficient in communication, both written and verbal, with exceptional grammar and vocabulary skills.
- Organizational Skills: Strong organizational skills with a talent for problem-solving and delivering great service to clients.
- Initiative and Integrity: Shows initiative, integrity, cooperativeness, flexibility, and independence in approaching tasks.
- Stress Management: Manages stress effectively and maintains a positive outlook in challenging situations.
- Pet Handling: Must be comfortable working with pets and able to handle physical tasks.
- Flexible Schedule: May require working more than 40 hours per week, including weekends and evenings.
- Education: High School Diploma preferred, with related customer service experience.
- Medical Background: Medical background and familiarity with veterinary terminology are advantageous.
- Compensation: Salaries are competitive and based on experience, skills, and location.
We pride ourselves on being a diverse and inclusive workplace, fostering an environment where all individuals are valued. Banfield Pet Hospital is an equal opportunity employer, promoting diversity and nondiscrimination in all our locations.
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