Customs Brokerage Operations Manager
2 days ago
About the Role
We are seeking an experienced Customs Brokerage Operations Manager to join our team at Hydrogen Group. This is a full-time, direct hire position based in Franklin Park, IL.
As a Customs Brokerage Operations Manager, you will be responsible for overseeing the customs brokerage operations within your assigned department. Your primary focus will be on ensuring compliance with internal policies and external government regulations, while also driving quality outcomes for both internal and external stakeholders.
Key Responsibilities
- Supervise and manage the customs brokerage team or a designated segment of the team.
- Ensure all product operations within assigned department meet internal Hydrogen Group policies and procedures, as well as external government regulations.
- Perform accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to minimize WIP, DSO, and Bad Debt.
- Meet volume and top line product revenue growth targets for assigned department.
- Initiate and lead yield improvement process for business below or above target levels.
- Ensure all financial and quality controls and audits are completed accurately and on-time.
- Collaborate with Account Management and Sales to develop business recommendations to customers to reduce costs and improve reliability.
Requirements
- Minimum five years of experience in a customs brokerage agent position.
- Two years of prior experience in a supervisory role preferred.
- Completion of any industry-related course is an asset, especially work towards brokerage license.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet.
- Proficient in world geography, shipping documentation, and Incoterms preferred.
Estimated Salary: $65,000 - $75,000 annually
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