Customer Experience Engineer

4 days ago


New York, New York, United States Kaltura Full time
Key Responsibilities
As a Platinum Support Engineer, your job would include case handling, primarily for our video content management platform. You will join monthly status calls with the customer and internal Customer Success Manager, provide timely responses and proactive updates during all phases of case lifecycle, demonstrate ownership over cases, tickets, and champion case resolution with other teams, proactively contribute to internal documentation and knowledge sharing with teammates, and build relationships with customers and internal stakeholders.
  • Project Engineer

    2 weeks ago


    New York, New York, United States Engineer Rec Full time

    Our client are seeking Project Engineers for multiple projects along the East Coast, USA. Are you a Project Engineer currently looking for a new challenge and experienced in supporting offshore wind projects? If so please read on. The Project Engineer has the skills and experience to take a leading role related to land and underground installation of high...


  • New York, New York, United States PINATA Full time

    Customer Experience (CX) EngineerLocation: New York, NY -- Flatiron HQ, 3-4 days/weekFunding: Series A -- we're growing efficiently and targeting a growth round in the next 12 monthsCompensation: $90,000 - $110,000 +equity +401k match +benefits +flexible PTOAbout PINATAPINATA is an enterprise SaaS platform built to codify, enforce, and optimize the way teams...


  • New York, New York, United States Harness Full time

    Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers' pace of innovation while improving the developer experience. We offer solutions for every step of the...


  • New York, New York, United States Retool Full time

    About the RoleThe Support Engineering Lead will drive the success of our global Support Engineering team by enabling their managers to build high-performing teams and execute against clear KPIs to contribute to Retool's broader business objectives. This includes overseeing the execution of ambitious targets for your organization, developing your management...


  • New York, New York, United States Metropolis Full time

    The Company Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and...


  • New York, New York, United States Engineer Up Full time

    About Us Engineer Up provides ServiceNow consulting and fullstack software engineering for companies that demand results.No fluff.Just hard work.Who You Are As a ServiceNow Developer , you'll play a key role in designing, developing, and implementing solutions within the ServiceNow platform.You'll work closely with stakeholders to understand business...

  • Customer Experience

    4 weeks ago


    New York, New York, United States Medbill AI Full time

    MissionThe all-in-one service to save time, money, and stress on health insurance and medical bills. Medical bills are a massive problem. They are confusing, over 40% contain errors, 17% of claims are denied by insurance, and often represent very large sums of money. As a result, 100 million Americans are saddled with medical debt, and medical bills cause...

  • Customer Experience

    3 weeks ago


    New York, New York, United States Medbill AI Full time

    MissionThe all-in-one service to save time, money, and stress on health insurance and medical bills.Medical bills are a massive problem. They are confusing, over 40% contain errors, 17% of claims are denied by insurance, and often represent very large sums of money. As a result, 100 million Americans are saddled with medical debt, and medical bills cause...


  • New York, New York, United States Fyxer AI Full time

    We're looking for a highly skilled Customer Experience Specialist to join our team at Fyxer AI. In this role, you'll be responsible for providing top-notch support to our customers via chat, ticketing systems, and email.About the RoleYou will troubleshoot basic technical issues, escalate complex problems to Tech Support or Engineering when necessary, and...


  • New York, New York, United States Attentive Full time

    Company OverviewAttentive is an AI-powered SMS and email marketing platform that sets a new standard for messaging performance on the channels that matter most. By infusing intelligence at every stage of the consumer's purchasing journey, we empower businesses to achieve unparalleled communication with their customers on a large scale.We leverage AI-powered...


  • New York, New York, United States Capital One Full time

    About Our CultureWe're a company that values innovation, collaboration, and customer-centricity. As a Customer Experience Leader, you'll play a key role in shaping our product strategy and ensuring that every customer interaction is exceptional.ResponsibilitiesDevelop and implement customer experience strategies that drive business growth and customer...

  • Customer Engineer

    3 weeks ago


    New York, New York, United States Teleskope Full time

    About Teleskope Teleskope is building the future of data protection. Despite enormous growth in awareness and investment in data security, most companies still don't know where they are storing sensitive information and how to secure it. At Teleskope, we're building a modern and developer-friendly data security platform to automate data security, privacy and...

  • Customer Engineer

    3 weeks ago


    New York, New York, United States Courier Health Full time

    Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from...


  • New York, New York, United States Oso Security, Inc Full time

    Requirements">">A proven track record in technical customer-facing roles, preferably in highly competitive environments.">Experience in growing a team from 0 to 10 in fast-paced settings.">Able to run complex technical projects and work collaboratively with engineering teams.">Familiarity with owning customer relationships and driving business...


  • New York, New York, United States Inspiren Full time

    **Inspiren's Mission**We're dedicated to helping operators forge thriving senior living communities.Our platform is designed to optimize community operations while protecting resident privacy. We capture insights on revenue leakage and staff utilization, providing an extra layer of oversight as an extension of your care team.About the RoleWe're seeking an...


  • New York, New York, United States Braze Full time

    Overview:Braze is a customer engagement platform that helps businesses build meaningful connections with their customers. Our platform provides a unique combination of features that enable businesses to collect and act on customer data in real-time, across multiple channels.Job Summary:We're looking for an experienced Engineering Manager to join our Product...


  • New York, New York, United States stensul Full time

    We're committed to creating an environment that celebrates diversity and inclusion. As our Director of Professional Services, you'll be responsible for building and scaling our innovative value services offering. This includes streamlining customer onboarding, reducing costs while increasing revenue generation, and investing in efficiency through process...


  • New York, New York, United States Daikin Applied Full time

    HVAC Solutions Portfolio ManagerAbout Us: Daikin Applied is a world-leading HVAC company dedicated to innovation and excellence. We're looking for an experienced HVAC Solutions Portfolio Manager to join our team and drive growth through strategic portfolio management.Job Summary: As an HVAC Solutions Portfolio Manager, you'll oversee the development and...


  • New York, New York, United States Blend360 Full time

    Job ResponsibilitiesWe are seeking an experienced Product Manager to join our team. The ideal candidate will define product strategy using quantitative and qualitative research to inform roadmap and development priorities. Key responsibilities include partnering with engineering teams, business stakeholders, and Legal & Compliance to design risk capabilities...


  • New York, New York, United States OneTrust Full time

    At OneTrust, we're shaping the future of trust and data protection. As a Customer Success Manager, you'll be at the forefront of this movement, working closely with customers to ensure they get the most out of our platform.We're looking for someone who is passionate about delivering exceptional customer experiences, building strong relationships, and driving...