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About Old Navy
At Old Navy, we're on a mission to democratize fashion and make shopping fun again. Our teams create high-quality, must-have fashion essentials for the whole family, with love, season after season.
We're a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
Key Responsibilities
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
What We're Looking For
• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
Benefits
At Gap Inc., we offer a competitive benefits package, including merchandise discount for our brands, one of the most competitive Paid Time Off plans in the industry, and extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. We're committed to providing a workplace free from harassment and discrimination and are an equal-opportunity employer.