Customer Service Team Lead

3 weeks ago


Stamford, Connecticut, United States Consolidated Credit Full time
Job Overview

We are seeking a highly skilled Customer Service Team Lead to join our team at Consolidated Credit Solutions. As a key member of our customer service department, you will be responsible for leading and managing a team of representatives to deliver exceptional customer experiences.

About the Role
  • Lead and manage a team of customer service representatives to achieve high performance standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Key Responsibilities
  1. Manage and supervise a team of customer service representatives.
  2. Analyze customer feedback and develop strategies to improve customer satisfaction.
  3. Work closely with other departments to resolve customer issues.
  4. Identify areas for improvement and implement changes to increase efficiency and productivity.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of experience in customer service or a related field.
  • Excellent communication and leadership skills.
  • Able to work effectively in a fast-paced environment.
Benefits
  • Competitive salary: $20/hour + quarterly bonuses.
  • 401(k) plan with employer matching.
  • Dental and vision insurance.
  • Flexible schedule with opportunities for advancement.


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