Night Auditor

4 days ago

Destin, Florida, United States Legendary Full time
Job Title: Night Auditor

The Night Auditor is a critical role in ensuring the accuracy and integrity of our financial transactions. As a Night Auditor, you will be responsible for reviewing and reconciling all room accounts, credit card and room charges, and processing payments from guests.

Key Responsibilities:
  • Closing and balancing all room accounts
  • Counting and balancing credit card and room charges receipts
  • Processing payments from guests
  • Posting charges to guest accounts
  • Entering/changing reservation information in the computer system
  • Keeping the next shift of front desk representatives informed of happenings during previous shifts
  • Printing registrations cards for guests checking in the following day
  • Printing arrival and in-house reports for the Emerald Grande guest services departments
  • Emailing stayovers and room moves to Housekeeping at 7:00 A.M.
  • Making adjustments or corrections to accounts as needed
  • Conducting inspections of the public areas of the main lobby to ensure a high standard of cleanliness and maintenance
  • Greeting guests on arrival and conducting check-in and registration procedures
  • Responding to guest inquiries and resolving issues in a professional and courteous manner
  • Ensuring that guest check-out arrangements are in order and providing a kind farewell
  • Handling evening and early a.m. check-outs efficiently and professionally
  • Assisting guests with billing questions and resolving any issues that may arise
Requirements:
  • Critical thinking and problem-solving skills
  • Meticulous attention to detail
  • High standard of personal hygiene, dress, and body language
  • Ability to work effectively in a team environment and maintain positive relationships with colleagues
Education and Experience:
  • Associate's or Bachelor's degree in Hospitality or Business preferred but not required
  • Minimum of 1 year's experience in hotel night audit, front desk operations, or related field
Language Skills:

Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to fully utilize Excel.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Qualifications:

Availability to work seven days a week. Employee may be asked to work longer days or over the weekend upon occasion. Valid driver's license with no major violations and no more than two minor violations in the past three years.

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