Shift Leader

6 days ago


Groton, Connecticut, United States Baskin Robbins Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our team at Baskin-Robbins. As a Shift Leader, you will be responsible for leading a team of Crew Members to deliver exceptional customer service and achieve sales goals.

Key Responsibilities
  • Lead and motivate a team of Crew Members to achieve sales goals and deliver exceptional customer service.
  • Coach and develop Crew Members to improve their skills and performance.
  • Manage inventory, labor costs, and cash handling to ensure efficient operations.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Communicate effectively with guests, Crew Members, and management to resolve issues and improve customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role, preferably in the food service industry.
  • Excellent communication and leadership skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Flexible scheduling to accommodate your needs.
  • Discounts on food and merchandise.
  • A fun and dynamic work environment.


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