Customer Care Coordinator- Philadelphia, PA

3 weeks ago


Philadelphia, Pennsylvania, United States Lifeway Mobility Holdings LLC Full time
Job Title: Customer Care Coordinator- Philadelphia, PA

At Lifeway Mobility Holdings LLC, we are seeking a highly skilled and motivated Customer Care Coordinator to join our team in Philadelphia, PA. As a Customer Care Coordinator, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
  • High school diploma or equivalent required.
  • At least 2 years of experience in a customer-facing role, preferably in a call center or customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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