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Housekeeping Team Leader

2 months ago

Milwaukee, Wisconsin, United States EMA Companies Full time
Job Overview

Position Summary:

EMA Companies is seeking a committed and meticulous Housekeeping Team Leader to manage our housekeeping personnel. This role entails overseeing the daily functions of the housekeeping division, ensuring that all accommodations and communal spaces uphold the highest cleanliness standards. The ideal candidate will possess robust leadership capabilities, a background in housekeeping, and a dedication to delivering exceptional guest experiences.

Primary Responsibilities:

  • Staff Supervision and Training:

Direct the daily operations of the housekeeping team, including room attendants and laundry personnel.

Provide training for new hires and current staff on effective cleaning methods and the proper use of cleaning tools and materials.

Organize staff schedules and manage daily tasks to guarantee adequate coverage and optimal resource utilization.

  • Quality Assurance:

Perform routine inspections of guest rooms, public spaces, and service areas to ensure compliance with cleanliness and hygiene standards.

Oversee cleaning protocols and the application of cleaning products to ensure adherence to safety and health regulations.

Address and resolve any guest inquiries or concerns related to housekeeping services or cleanliness.

  • Inventory Oversight:

Manage the inventory of cleaning supplies, linens, and guest amenities, ensuring sufficient stock levels to meet operational demands.

Control inventory expenses and place orders for supplies as necessary, ensuring alignment with budgetary constraints.

Organize and maintain storage areas to uphold cleanliness and safety.

  • Reporting and Documentation:

Compile and submit reports regarding housekeeping operations, including staff performance, guest feedback, and inspection outcomes.

Document and report any maintenance concerns or potential safety risks to the maintenance team promptly.

Maintain records of staff attendance and performance for payroll and human resources purposes.

  • Leadership and Team Development:

Promote a collaborative and positive work environment to enhance team spirit and boost morale.

Address any personnel conflicts, disciplinary matters, or performance issues in a timely and professional manner.

Encourage professional growth and provide constructive feedback and support to team members.

Qualifications:

High school diploma or equivalent; a degree in hospitality or hotel management is advantageous.

A minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory capacity.

Strong leadership skills and the ability to manage a diverse workforce.

Excellent organizational skills and a keen eye for detail.

Proficiency in housekeeping management systems and basic computer applications.

Effective communication skills in both verbal and written forms.

Willingness to work flexible shifts, including weekends and holidays.

Benefits:

Competitive salary and performance-based incentives.

Health, dental, and vision insurance coverage.

Paid time off and holiday compensation.

Opportunities for professional growth and career advancement.

Discounts on company services and amenities.