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Retail Sales Specialist

2 months ago


Santa Rosa, California, United States Hot Topic Full time


Welcome to a vibrant retail environment where music and pop culture thrive. As a Sales Associate at Hot Topic, you will play a crucial role in delivering exceptional service to our customers, ensuring they have access to the merchandise they cherish.

Your passion for fandom will shine as you assist customers, manage inventory, and create an inviting shopping atmosphere. Your contributions will directly impact our success in providing a memorable in-store experience.


Key Responsibilities:
  • Deliver an outstanding shopping experience that encourages customer loyalty through your extensive product knowledge and service skills.
  • Maintain visual merchandising standards across assigned areas of the sales floor.
  • Operate the cash register, utilizing your expertise to process transactions and promote additional sales through services like BOPIS and curbside pickup.
  • Assist in implementing planogram updates, including store layout and product displays.
  • Relay fashion and music trend insights to management and relevant partners.
  • Collaborate with Store Management to uphold security measures and prevent theft.
  • Support the organization of the stockroom and ensure the store remains clean and presentable.
  • Work cohesively with the team to accomplish store objectives.
  • Perform additional tasks as directed by your Store Leader.

Qualifications:
  • Prior experience in a retail setting is preferred, especially for those with a passion for music and pop culture.
  • Exceptional customer service and sales abilities.
  • Minimum age requirement of 16 years.
  • Strong teamwork and communication skills.
  • Ability to navigate the store effectively, manage merchandise using approved equipment, and handle inventory weighing up to 50 pounds.

Please note that the compensation for this position will be determined based on various factors, including education, location, and relevant experience.