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Correspondence Specialist

2 months ago

Beltsville, Maryland, United States African American Diabetes Association, Inc. Full time
{"title": "Correspondence Coordinator", "description": "Key Responsibilities

As a Correspondence Coordinator, you will play a vital role in ensuring smooth communication with our stakeholders, including donors, volunteers, potential partners, beneficiaries, and the general public.

Key responsibilities include:

  • Drafting and editing professional correspondence, including emails, letters, and reports, to ensure consistent messaging and brand voice.
  • Developing and maintaining templates for frequently used communication formats.
  • Responding to inquiries from donors, volunteers, beneficiaries, and the public in a timely and courteous manner, providing accurate and informative responses.
  • Tracking and managing correspondence workflow, prioritizing tasks and meeting deadlines.
  • Researching and gathering information to support the development of comprehensive and informative responses.
  • Proofreading and editing all outgoing correspondence for accuracy, clarity, grammar, and brand voice.
  • Maintaining and updating databases and filing systems related to correspondence.
  • Assisting with special projects related to communication and outreach, as needed.
Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in English, Communications, or a related field, or equivalent experience.
  • 1-2 years of experience in a communication or administrative role.
  • Strong written and verbal communication skills, with the ability to tailor language to different audiences.
  • Ability to read between the lines of inquiries and requests to identify underlying needs and concerns.
  • Ability to craft personalized correspondence that resonates with individual recipients, demonstrating a keen understanding of their unique perspectives and preferences.
  • Excellent attention to detail and proofreading skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Proficient in Google Suite and Microsoft Office Suite, with experience in email marketing platforms a plus.
  • Passion for the mission of the African American Diabetes Association, Inc. and a commitment to serving the community.
Benefits

We offer:

  • Opportunity to make a real difference in the community.
  • Work in a collaborative and supportive environment.
  • Professional development opportunities.