Customer Insights Manager
6 days ago
We are seeking a highly motivated and analytical professional to join our Research Team as a Customer Insights Manager. This role will be responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients, delivering a high level of customer satisfaction and successful product use.
Key Responsibilities:- Demonstrate extensive knowledge of our proprietary Customer Perception primary research product and services, identifying opportunities to internal business partners and key stakeholders.
- Serve as a product ambassador, developing new and enhancing existing materials for educating business partners on the use and benefits of our product.
- Build strong, long-term relationships with assigned accounts, helping them with issues, consulting on research needs, supporting annual research planning, and continually delighting them with a positive, customer-centric attitude.
- Lead and/or support internal and external training programs (courses, webinars, etc.).
- Proactively identify product updates reflecting user requests, industry, market, and competitive trends.
- Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming, and fieldwork management with support and oversight from Senior Manager.
- Manage and foster positive ongoing relationships with key contacts across the organization, engaging regularly to facilitate adoption and engagement in product for pertinent use cases.
- Efficiently manage time to focus on essential activities, ensuring customer satisfaction, account renewal, and account growth.
- Bachelor's degree in a relevant field or 4 years of experience in business management, marketing and sales, healthcare, or related area.
- Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Knowledge of SPSS and/or other quantitative reporting tools desirable.
- Familiarity with online data collection tools (e.g., Qualtrics, Decipher, etc.).
- Advanced proficiency with MS Office Suite, specifically MS Excel and MS PowerPoint.
The estimated annual salary range for this position is $104,000-$202,000, depending on location. Additional compensation includes quarterly performance bonuses. You will also receive a comprehensive benefits package, including medical, vision, and dental coverage, 401(k) matching, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
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