Customer Insights Manager

6 days ago


Clifton, New Jersey, United States Walmart Full time
Unlock the Full Value of Walmart's Data

We are seeking a highly motivated and analytical professional to join our Research Team as a Customer Insights Manager. This role will be responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients, delivering a high level of customer satisfaction and successful product use.

Key Responsibilities:
  • Demonstrate extensive knowledge of our proprietary Customer Perception primary research product and services, identifying opportunities to internal business partners and key stakeholders.
  • Serve as a product ambassador, developing new and enhancing existing materials for educating business partners on the use and benefits of our product.
  • Build strong, long-term relationships with assigned accounts, helping them with issues, consulting on research needs, supporting annual research planning, and continually delighting them with a positive, customer-centric attitude.
  • Lead and/or support internal and external training programs (courses, webinars, etc.).
  • Proactively identify product updates reflecting user requests, industry, market, and competitive trends.
  • Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming, and fieldwork management with support and oversight from Senior Manager.
  • Manage and foster positive ongoing relationships with key contacts across the organization, engaging regularly to facilitate adoption and engagement in product for pertinent use cases.
  • Efficiently manage time to focus on essential activities, ensuring customer satisfaction, account renewal, and account growth.
Your Skills and Qualifications:
  • Bachelor's degree in a relevant field or 4 years of experience in business management, marketing and sales, healthcare, or related area.
  • Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
  • Knowledge of SPSS and/or other quantitative reporting tools desirable.
  • Familiarity with online data collection tools (e.g., Qualtrics, Decipher, etc.).
  • Advanced proficiency with MS Office Suite, specifically MS Excel and MS PowerPoint.
A Competitive Salary and Benefits Package

The estimated annual salary range for this position is $104,000-$202,000, depending on location. Additional compensation includes quarterly performance bonuses. You will also receive a comprehensive benefits package, including medical, vision, and dental coverage, 401(k) matching, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.



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