Hotel Guest Service Representative

1 week ago


Beachwood, Ohio, United States Buffalo Lodging Associates, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Beachwood. As the face of the hotel, you will be responsible for providing exceptional service to all guests, ensuring a seamless and enjoyable experience.

Key Responsibilities:
  • Greet guests, complete check-in/check-out procedures, and obtain and store pertinent information.
  • Handle cash, credit card information, and goods at the property.
  • Identify guest needs and provide relevant information about hotel services and amenities.
  • Take reservations from incoming callers and input information into the hotel management system.
  • Flexible schedule required, including morning and evening shifts, as well as weekend shifts.
About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company that prioritizes true hospitality. With a portfolio of 50 hotels, we partner with respected brands to deliver exceptional guest experiences and operational excellence.

Requirements:
  • Customer service experience, preferably in a hotel setting.
  • High school diploma or equivalent is preferred.
  • Computer knowledge, including intranet, property management system, Word, and Excel, is strongly preferred.
  • Valid driver's license and acceptable driving history, subject to company approval.
What We Offer:
  • Paid weekly (every Friday).
  • Medical, dental, and vision insurance.
  • Competitive 401(k) retirement savings plan with generous employer match.
  • Paid vacation and sick time.
  • Paid holidays.
  • Tuition reimbursement.
  • Flexible spending account.
  • Company-paid life insurance.
  • Company-paid short-term disability insurance.
  • Long-term disability insurance.
  • Employee assistance program.
  • Hotel discounts for you, your friends, and family.
  • Wellness programs.
  • Monthly employee appreciation activities and events.
  • Learning and development opportunities.
  • Employee referral program.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.



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