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IT Service Delivery Manager
1 week ago
**Job Overview**
Leidos Holding is a leading innovation company addressing the world's most complex challenges in national security and health.
We are committed to delivering smarter technology solutions for customers in heavily regulated industries.
The ideal candidate will have a strong background in IT service delivery and experience in managing end-user support programs.
In this role, you will design, implement, and oversee end-user support for a large organizational component with a broad spectrum of applications and hardware.
Key Responsibilities:- Develop and maintain documentation, training materials, and communication plans for end-users.
- Manage budgets and resources for the program.
- Supervise and train staff members to ensure effective support delivery.
- Collaborate with stakeholders to identify areas for improvement and implement changes.
A successful candidate will have excellent communication, leadership, and problem-solving skills, as well as a strong understanding of IT service management principles and practices.
