Optical Supervisor

Job Title: Optical Supervisor - Part-Time Position

About the Role:

Warby Parker is seeking an experienced Optical Supervisor to join our team of in-house optical professionals. As an Optical Supervisor, you will be responsible for overseeing the daily operations of our optical department, ensuring that all customers receive exceptional service and that our optical standards are met.

Key Responsibilities:

* Work directly with customers to help meet all of their eyewear needs
* Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
* Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
* Use your expertise to explain prescription terminology and product offerings to customers

Leadership Responsibilities:

* Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
* Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
* Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
* Help maintain general store systems, inventory databases, and business operations
* Foster and support a productive, positive employee culture in your store

Requirements:

* A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
* Passionate about the eyewear and retail industries
* A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
* Dedicated to going above-and-beyond to make customers (and your teammates) happy
* An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Our Culture:

We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

---