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Customer Service Representative

2 months ago

Bee Cave, Texas, United States Walgreens Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer issues and answer questions to ensure a positive customer experience.
    • Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
  • Operations
    • Provide customers with courteous, friendly, fast, and efficient service.
    • Recommend items for sale to customers and suggest trade-up and/or companion items.
    • Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
    • Keep counters and shelves clean and well-merchandised, take inventory, and maintain records.
    • Implement Company asset protection procedures to identify and minimize profit loss.
    • Ensure compliance with state and local laws regarding regulated products.
  • Visual Merchandising
    • Construct and maintain displays, including promotional, seasonal, and sale merchandise.
    • Complete resets and revisions as directed.
  • Photo Services
    • Provide customer service in the photo area, including digital passport photo service and poster print.
    • Suggestive sell of promotional photo products.
  • Web Pick-up
    • Assume web pick-up responsibilities, including monitoring orders and delivering them to customers.
  • Store Maintenance
    • Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
  • Training and Development
    • Attend training and complete PPLs requested by Manager or assigned by corporate.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.