Logistics Account Manager

2 weeks ago

Sparks, Nevada, United States ITS Logistics Full time
About ITS Logistics

ITS Logistics is a leading Third-Party Logistics company (3PL) that provides tailored supply chain solutions with a dedicated fleet, warehousing, and distribution services. Founded in 1999, ITS Logistics operates nationwide and is committed to delivering exceptional service backed by its strong family values and work ethic.

The Culture

Our team members enjoy a collaborative and supportive work environment, with opportunities for growth and development. We prioritize treating others with respect and compassion, providing a safe and positive working environment, and giving back to our community.

Position Summary

The Account Manager serves as a key liaison between ITS Logistics and our valued customers. This role involves handling key communication, managing client-specific performance, and operating as a liaison between warehouse operations and the ITS clerical team.

Key Responsibilities
  • Oversee a team of Client Services Representatives, supporting various client accounts and providing day-to-day direction and support.
  • Serve as an escalatory contact for account-related questions and issues.
  • Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes.
  • Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage.
  • Act as a liaison between your client services team and the warehouse operations leadership team, working together to improve the overall client experience.
  • Assist in creation and maintenance of client-specific standard operating procedures (SOPs).
Requirements
  • Bachelor's Degree preferred, but not required.
  • Five + years of experience in a client-facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred.
  • Excellent leadership and organizational skills, advanced problem resolution skills.
  • Strong verbal and written communication skills.
  • Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.).
  • Positive, team-first attitude and strong work ethic.
  • Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.
Compensation

Competitive salary (DOE). This position is qualified to participate in a company incentive plan. A comprehensive multi-tiered benefits plan, paid time off, and a matching 401k are included. We also offer unique fitness perks.

Job Type: Full-time

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