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Client Support Specialist
2 months ago
Moore's Electrical & Mechanical is actively looking for a Customer Service Representative to enhance our operations. This role is crucial in maintaining our high standards of customer satisfaction and operational efficiency.
Key Responsibilities:
- Handle service inquiries through various communication channels including phone and email.
- Track and update work order statuses, ensuring customers are informed throughout the process.
- Assign and manage technician schedules for service requests, utilizing call history to prevent redundancy.
- Respond to urgent service requests during off-hours as necessary.
- Review completed service reports and forward them to the billing department.
Required Qualifications:
- High school diploma or equivalent educational background.
- Strong leadership qualities, along with excellent customer service and communication abilities, both written and verbal.
- Capability to manage multiple tasks effectively.
- Ability to work independently while fostering a collaborative team environment.
- Proficient in computer applications, including Microsoft Office and general internet navigation.
- Experience in a call center environment is advantageous.
Benefits Offered:
- Comprehensive Health, Dental, and Vision Insurance that begins immediately after hire.
- Employee Stock Ownership Plan - we are entirely employee-owned.
- Annual Profit-Sharing Bonus.
- 401(k) plan with company matching contributions.
- Generous Paid Time Off.
- Paid Maternity and Paternity Leave.
- Incentives for maintaining safety standards, including additional PTO.
- Paid holidays throughout the year.
Please note: Background checks and drug screenings will be conducted as part of the hiring process.
Moore's is committed to providing equal employment opportunities.
For further details about Moore's Electrical & Mechanical, please visit our official website.