Global PC Support Specialist

3 weeks ago


Joplin, Missouri, United States Worldwide TechServices Full time
Job Overview

At Worldwide TechServices, we're looking for a skilled and dedicated Global PC Support Specialist to join our team. As a key member of our support staff, you'll be responsible for providing top-notch technical assistance to our clients worldwide.

Key Responsibilities

* Provide expert-level technical support for desktops and laptops, addressing various hardware and software issues
* Conduct thorough troubleshooting activities to identify and resolve complex technical problems
* Collaborate closely with clients to understand their needs and deliver timely and accurate solutions
* Meet or exceed established service level agreements (SLAs) for client satisfaction and response times
* Maintain detailed records of all calls and interactions, ensuring accuracy and compliance with company policies
* Stay up-to-date with the latest technology advancements and industry trends, applying this knowledge to enhance our services

Requirements

* Technical school certification or equivalent required; 0-2 years of relevant experience in customer support or technical repair preferred
* Excellent communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
* Strong analytical and problem-solving skills, with a focus on delivering efficient and effective solutions
* Ability to work independently and as part of a team, with flexibility to adapt to changing priorities and deadlines

Additional Information

Worldwide TechServices is an equal opportunity employer committed to creating a diverse and inclusive work environment. We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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